Privacy Policy
Last updated: September 2026
Lumiere Aesthetics Studio operates this website, clinic, and related services to provide aesthetic treatments, consultations, products, and customer support (the “Services”). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, contact us, book or receive a treatment, purchase a product, or otherwise interact with us.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we handle your personal information as described below.
Personal Information We Collect or Process
When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you. Depending on how you interact with us, we may collect or process the following information:
Contact details including your name, address, telephone number, email address, and emergency contact details.
Booking and appointment information including your preferred treatment, appointment date and time, booking history, cancellations, deposits, and payment status.
Health and treatment information including medical history, allergies, medications, skin concerns, treatment records, consultation notes, contraindications, photographs, and information relevant to your suitability for treatment. This may include sensitive or health information where permitted by law and where necessary to provide safe and appropriate care.
Payment and financial information including transaction details, payment method, deposits, treatment costs, refunds, and payment confirmations. Payment card details may be processed directly by our payment provider and may not be stored by us.
Communications with us including information you provide when contacting us by phone, email, social media, online forms, or other communication channels.
Device and website information including your IP address, browser type, device information, operating system, and information about how you use our website.
Marketing preferences including your preferences regarding promotional communications and consent records.
Personal Information Sources
We may collect personal information from:
Directly from you when you contact us, complete a consultation form, book an appointment, provide medical or treatment information, make a payment, purchase a product, or otherwise communicate with us.
Automatically through our website using cookies and similar technologies.
From service providers such as booking platforms, payment processors, website hosts, email providers, and technology providers.
From third parties where permitted by law, including referral partners or publicly available sources.
How We Use Your Personal Information
We may use your personal information to:
Provide safe and appropriate treatments. We use your information to assess your suitability for treatment, identify contraindications, maintain treatment records, provide services, monitor outcomes, and support your ongoing care.
Manage bookings and appointments. We use your information to schedule, confirm, change, or cancel appointments, process deposits, manage waiting lists, and send appointment reminders.
Process payments. We use your information to process payments, deposits, refunds, invoices, and other financial transactions.
Communicate with you. We may contact you about appointments, treatment information, aftercare, enquiries, account matters, and customer support.
Improve our Services. We may use information to understand customer needs, improve our treatments and website, maintain records, and develop our business.
Marketing and promotions. Where permitted by law and with your consent where required, we may send you information about treatments, products, offers, events, or other services. You can opt out of marketing communications at any time.
Security and fraud prevention. We may use information to protect our clinic, website, customers, staff, and systems, and to detect or investigate fraudulent, unlawful, unsafe, or malicious activity.
Meet legal and regulatory obligations. We may use and retain information to comply with applicable laws, professional obligations, health and safety requirements, insurance requirements, legal processes, and lawful requests from government or regulatory authorities.
Protect our rights. We may use information to enforce our terms and policies, resolve disputes, and establish, exercise, or defend legal claims.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary and permitted by law, including:
Service providers who assist us with booking management, payment processing, website hosting, information technology, cloud storage, communications, marketing, accounting, insurance, and business administration.
Healthcare, medical, or other professional providers where necessary for your care, safety, referral, or treatment and where permitted by law.
Payment processors and financial institutions to process payments and refunds.
Professional advisers, insurers, auditors, and legal representatives.
Government agencies, regulators, law enforcement, or courts where required or authorised by law.
A purchaser or successor in connection with a business sale, merger, restructuring, or other business transaction.
Other parties where you have directed us to disclose your information or provided consent.
We do not sell your personal information. We only disclose information for legitimate business, treatment, legal, or operational purposes and in accordance with applicable privacy laws.
Health and Sensitive Information
Some information collected by Lumiere Aesthetics Studio may be sensitive or health information. We collect and use this information only where reasonably necessary to provide safe and appropriate treatments, manage your care, maintain accurate records, meet legal obligations, or for another purpose permitted by law.
You should provide complete and accurate information about your health, medications, allergies, pregnancy status, previous treatments, and any other relevant conditions. Failure to provide accurate information may affect your suitability for treatment and the safety or effectiveness of the Services.
Cookies and Website Technologies
Our website may use cookies and similar technologies to operate effectively, remember preferences, understand website usage, improve our Services, and support marketing activities. You may be able to control cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website.
Third-Party Websites and Links
Our website or communications may contain links to third-party websites, booking platforms, payment services, or social media pages. These third parties operate under their own privacy policies and terms. We are not responsible for the privacy, security, content, or practices of third-party websites or services.
Security and Retention of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain treatment records, comply with legal and professional obligations, resolve disputes, enforce agreements, and protect our business. Retention periods may vary depending on the type of information and applicable requirements.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of or object to certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your personal information in a portable format where applicable.
Opt out of receiving promotional communications.
You may continue to receive non-promotional communications, such as appointment confirmations, reminders, treatment-related information, invoices, and important service updates.
To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law. Some requests may be subject to legal, professional, or operational limitations.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below so that we can investigate and respond to your complaint.
You may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.
International Transfers
Some of our service providers may store or process personal information outside the country in which you live. Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate safeguards are in place and that the transfer complies with applicable privacy laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technology, or legal obligations. We will publish the updated version on our website and revise the “Last updated” date. Where required by law, we will provide additional notice.
Contact
If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise your privacy rights, please contact Lumiere Aesthetics Studio:
Email: info@lumiereaestheticsstudio.com
Phone: 0432 506 678
Address: Suite 6, 10475 New England Highway, Highfields QLD 4352