Shipping & Returns

We want shopping with Lumière to feel simple from start to finish. Below you'll find everything you need to know about shipping, local pickup and returns.

Shipping

We offer shipping Australia-wide.

Orders are generally packed and dispatched within 1–3 business days. Once your order is on its way, you'll receive a confirmation email with tracking details where available.

Shipping costs and available delivery options will be shown at checkout.

Please double-check your delivery address before placing your order. While we'll always do our best to help, Lumière cannot guarantee changes can be made once an order has been processed.

Delivery timeframes are estimates and may occasionally be affected by delays outside our control.

Free Local Pickup

Live locally? Complimentary pickup is available from Lumière Aesthetics Studio in Highfields, QLD.

Select Free Local Pickup at checkout and we'll email you when your order is ready.

Please wait until you receive your Ready for Pickup notification before visiting the studio.

Returns & Change of Mind

We want you to love your skincare. If you've changed your mind, unopened and unused products in their original, saleable condition may be returned within 14 days of delivery for an exchange or store credit.

For hygiene and safety reasons, we cannot accept change-of-mind returns on skincare that has been opened, used or had its seal removed.

Customers are responsible for return postage for change-of-mind returns, and original shipping charges are non-refundable.

Please contact us before returning an item so we can provide return instructions.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or isn't what you ordered, please get in touch with us as soon as possible.

Send us your order number, a brief description of the issue and photographs where appropriate, and we'll help make it right.

Your purchases come with consumer guarantees under the Australian Consumer Law. Depending on the nature of a problem, you may be entitled to a repair, replacement, refund or other remedy. These rights cannot be excluded by our store policy.

If an item is confirmed to have a problem covered by the Australian Consumer Law, reasonable return costs may also need to be reimbursed.

Skincare Reactions & Sensitivities

Everyone's skin is different, and an individual sensitivity or reaction does not necessarily mean a product is faulty.

If you experience irritation or an unexpected reaction, discontinue use and follow the manufacturer's directions. Seek appropriate professional or medical advice if required.

If you believe there may be a fault with the product itself, please contact us so we can help.

Need Help?

For questions about an order, delivery or return, please contact:

Lumière Aesthetics Studio
0432056678
info@lumiereaestheticsstudio.com

Village Green - Suite 6
10475 New England Highway
Highfields QLD 4352
(Inside Aurora Glow Beauty Lounge)